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Apex Rides - Report a Bike Issue

Fill in the details below and we'll get back to you within one working day.

Engineer visits are handled by Fitness Equipment Services, a specialist repair company with engineers across the UK. Their callout fee is £110, covering time, labour, and travel - we'll always confirm this with you before arranging anything. Where possible, Apex will cover the cost of parts.

Name

*

Email address

*

Preferred contact method

*

Preferred contact method

A

Email

B

Bike order number

*

Individual code number

*

Found on the underside of the bike's feet or on the outside of the box.

What part of the bike is affected?

*

What part of the bike is affected?

A

RPM / Power metrics

B

Bluetooth / connectivity

C

Noise (grinding, clunking, squeaking)

D

Pedal

E

Seat

F

Resistance

G

Phone / bottle holder

H

Weight rack

I

Other

When did the issue start?

*

When did the issue start?

A

Just noticed it

B

Within the last week

C

1–4 weeks ago

D

More than a month ago

Please describe the problem

*

Photos or videos

*

Optional but helpful - anything that shows the issue.

What would you like us to do?

*

What would you like us to do?

A

Send me a replacement part

B

Phone call from an engineer (a charge may apply)

C

Arrange an engineer visit (£110 callout fee applies)

D

Other